/ Professional-work
I started my career in internal sales, then moved on to account/customer management using hard-to-use CRM’s.
One fateful day, my Sales Director appointed me to “look after the CRM” and improve it to make the sales process more efficient. Fast forward a few CRM’s and projects later, I found Salesforce in 2013.
With the help of a project team, I led my first successful Salesforce greenfield implementation. It revolutionised the way sales and customers engaged with the business.
Since then, I have changed careers to become an implementation expert in Salesforce. Mixed with my skills as a national leadership trainer, I also became a behavioural coach to help sales leaders develop the right high-value behaviours to maximise productivity and revenue.
Salesforce is my platform of choice, but I am also an expert in NetSuite and developing integrations with a range of other apps.
I am a Professional Member of the BCS, The Chartered Insititute for IT, and a registered IT Technician accredited to the highest standard of Advanced RITTech.
In March 2022, I became an AWS Certified Cloud Practitioner.
In October 2022, I became a Certified Salesforce.com Application Architect, a Certified ServiceNow System Administrator, and Microsoft Certified Dynamics 365 CRM professional.
In January 2023, I became a Microsoft Certified Azure and Power Platform professional.
In February 2023, I became a Google Cloud Platform Certified professional.
Currently, I work for an award-winning Salesforce ISV Partner called Own Company as Principal Technical Account Manager.
I am also the Co-Founder and Chief Trainer for Kodiak Cloud Learning, an online cloud training provider with courses on Udemy for those wishing to take their first steps into a career in cloud technology.
/ Salesforce-certifications
/ Cloud-certifications
/ Other-certifications
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/ My-approach
You cannot simply add value to your customers by just implementing technology to fix or change your business. People are your biggest asset and it’s my belief that for any technical improvements you make, your people must be ready, and able, to make the journey.
Whilst I may be a technical expert in CRM applications, I am also an experienced behavioural specialist. For many years, I’ve been training teams to become more productive and coaching leaders to become better mentors; focusing on developing their people.
Why is it important to invest in your people when implementing new technology?
To put it simply; you can invest in a high-performance sports car, but if the driver doesn’t know how to handle it, they are likely to crash it into a tree. Then you’re left with a mangled car and you’ve lost your investment.
My job is simple. I am here to help businesses get the most from their technology investments, whilst ensuring people are able to get the maximum horsepower out of the tools available.
The end result?
Your business will drive better deals and succeed in adding customer value.
/ Reviews
Kris has a unique knowledge of both the technical elements of a system and the commercial operations of that make a sales function. In my time working with Kris he always had a valuable insight and added great value to the way we looked at our current practices.
Chris Mitchel – CRM Director, UBM
Kris is strong problem-solver with a strong technical skillset to deliver effective solutions. He makes the effort to understand the business problem and then identifies the best technical solution. He’s very good at following proper process and making sure things are done in the right way, whilst ensuring progress is made at speed. Kris is a valuable member of the team.
Carina Collins – Programme Director, IRIS Software Group
I worked with Kris to implement SuMo at Clarion Events. Throughout the process, Kris was able to understand and translate our complex requirements and to challenge us on the metrics that we were proposing to measure. With Kris’s guidance and support, we were able to successfully launch our pilot program which is now being rolled out company-wide. It was a genuine pleasure to work with Kris and I would welcome the opportunity to do so again.
Sharif Aly – Salesforce Lead – Clarion Events
Kris is a fantastic person to work with. Over 3 years I’ve known him, I’ve seen how diligent his work is and how vast his experience of Salesforce is. It’s been an absolute pleasure to work with Kris when he is always very willing to go extra mile for getting us a solution we desire.
Jalpa Bhatt – Change Co-ordinator, Aviva Investors
Kris is an absolute rock star! It sounds cheesy, but it is so true. He is the perfect combination of being both a technical powerhouse and customer service master. Kris always goes above and beyond and consistently earns top admiration from his customers and colleagues.
People like Kris keep me motivated to stay on top of my game, because he is always learning and never complacent. The list of accomplishments and certifications Kris has under his belt is truly impressive, but what’s even more impressive is how quickly he is able to turn around a challenging technical and political situation into an opportunity.
My team and I are very fortunate to have Kris as a colleague, mentor, and friend.
John Steakin – Technical Support Lead, OwnBackup
I had the pleasure recently of working with Kris to implement a sales performance system into our CRM (Salesforce). Kris is very professional, knowledgeable, and most importantly creative. He was always willing to search for a solution and was very timely. I was very impressed with Kris, and his ability to bridge gaps between the business and technology.
Schuyler Michael – Head of Sales Operations, EG – part of LexisNexis Group
/ Get-in-contact
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To get in touch with me, you can DM me on my social media accounts, leave a comment on my blog or use this form below.
Please note: I will not respond to sales, marketing, or speculative prospect emails.